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Why some items arrive later

Items in stock are ready to leave our warehouse now, so they arrive soonest.

Items on their way to us ship once that stock lands, on the date shown against them in your cart.

The estimate above covers your whole order, so the latest item sets it. To receive the in-stock items sooner, place a separate order for them.

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Store collection

We offer store collection as an option. Once you place an order online and request store collection, a team member will contact you via sms or email once the item has arrived in store and is ready for collection. Items are generally ready for collection within 7 business days.

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Store Collection


We offer store collection from a number of locations around the country. Once your order arrives and is ready to collect, we'll contact you by phone, SMS or email.

All orders will be sent to our locations within the below timeframes. For backorders, this timeframe begins from your order ETA.

  • Victoria: 4-10 days
  • Queensland: 7-14 days
  • South Australia: 14-21 days
  • North Queensland, including Cairns, Townsville & Rockhampton: 14-21 days
  • New South Wales & ACT: 5-15 days
  • Western Australia: 10-21 days

We have limited storage space, so we ask that you collect your order within 7 days of being notified it has arrived. If that's not possible, just let us know.

What can be collected where?

Smaller, lighter items can be collected from most of our stores. Larger or bulkier items may need to be collected from a warehouse location, which is fully equipped to help you load your order. Our smaller stores have limited people-power and therefore collection of bulky and heavy items is not available. When collecting your order, please bring help to load heavier items into your vehicle.

Need your order by a specific date?

If you have a deadline for your order, please contact us at customerservice@esrgroup.com.au with your order number and the date you need it by, and we'll do our best to help.

For any other questions, reach us at customerservice@esrgroup.com.au.